Delete your account
You can delete your numero account and all the personal data we store about you. There are two ways to do it.
Option 1 — In the app (instant)
- Open numero on your device.
- Go to Settings → Profile → Delete account.
- Confirm the deletion.
Your account and personal data are removed immediately. Your username is freed up. Your past matches are anonymised within 30 days.
Option 2 — Without installing the app
If you don't have the app installed (or can't sign in), email us from the email address linked to your account:
numero.app@icloud.com
✉ Send deletion request
Include in your email:
- Your username (if you remember it)
- The email address linked to the account
- Optionally — a reason (helps us improve)
We will confirm and complete deletion within 30 days.
⚠ This is permanent. Once deleted, your account cannot be recovered. Your points, match history, friends list, and ban / report records (if any) are removed. Your username becomes available for someone else to claim.
What gets deleted
- Your auth record (Google / email sign-in link).
- Your profile: display name, username, country, age data.
- Your wallet: points balance, spinner history.
- Your friends graph: friendship records on both sides.
- Your push notification tokens.
- Your in-match reactions and chat content.
What stays (and why)
- Anonymised match history — your past games stay on the system but with your identity stripped. This keeps opponents' match records intact and helps fairness analysis.
- Reports & moderation records — if you've been reported or banned, those records are kept for up to 24 months for safety review (with personal identifiers removed where possible).
- Aggregated analytics — anonymous app-usage metrics that can't be tied back to you.
- Backups — incremental backups roll off after 30 days.
For full details on what we collect and how we handle it, see our Privacy Policy.
Questions?
Email numero.app@icloud.com.